GAME customers who pre-ordered Silent Hill 2 and sat nervously waiting to see if their copies would arrive are now beginning to get their deliveries – but many appear to be incomplete.
Speaking to Eurogamer, GAME pre-order customers say they have received a standard copy of the game, rather than the version with a Steelbook they specifically ordered from the chain to get.
Some customers say they’ve received a message from GAME informing them that their Steelbook will now arrive separately, though there’s no estimate as to when. Others say they have not received this message.
“Hi Customer,” the message reads. “Thank you for pre-ordering Silent Hill 2 with GAME! Unfortunately there has been a delay with your pre-order bonus Steelbook. We are aiming to have this with you as soon as possible and will be shipped separately to your Silent Hill 2 order. Thank for you shopping at GAME.”
This is on top of the weeks of concern over the fact GAME no longer shows older pre-orders on its website, and a month-long delays for other game deliveries, despite the chain still taking money for them.
The fact GAME customers are unable to access older pre-orders online means they are also unable to cancel said pre-orders and buy a copy elsewhere. Customers who spoke to Eurogamer said they had asked GAME support staff to cancel their pre-orders manually, but been told they were unable to do so.